Effective date: 18 September 2026
Omnigriffin respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Omnigriffin collects, uses, stores, shares, and protects personal information when you visit our website, create an account, place an order, communicate with us, participate in a promotion, or otherwise use our services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Omnigriffin operates this online store from Lahore, Pakistan.
In this Privacy Policy, “Omnigriffin,” “we,” “us,” and “our” refer to the business operating this website. “Customer,” “visitor,” “you,” and “your” refer to any person who visits the website, creates an account, contacts us, or purchases a product.
Our online store is hosted through Shopify. Shopify provides the e-commerce platform that enables us to display products, process orders, manage customer accounts, and operate our online store.
This Privacy Policy applies to personal information collected through:
Our website and Shopify store;
Checkout and customer account pages;
Email, telephone, SMS, and WhatsApp communications;
Social-media pages and advertisements;
Customer-support conversations;
Product reviews, surveys, competitions, and promotions;
Courier and delivery interactions;
Payment and fraud-prevention services; and
Other services that link to this Privacy Policy.
This policy does not govern the independent privacy practices of third-party websites, platforms, couriers, payment providers, or social-media services.
The information we collect depends on how you interact with Omnigriffin.
We may collect:
Full name;
Email address;
Telephone or mobile number;
Billing and delivery address;
City, area, postal code, and delivery instructions;
Order and product information;
Account login and profile information;
Payment method and payment confirmation details;
Bank or mobile-wallet details provided for an approved refund;
Messages, complaints, reviews, survey responses, and customer-support communications;
Photographs, videos, courier labels, or other evidence provided for a return, damage, or delivery claim;
Marketing preferences;
Competition, giveaway, or promotional entries; and
Any other information you voluntarily provide.
When you visit our website, Shopify and authorized service providers may automatically collect information such as:
Internet Protocol address;
Browser and device type;
Operating system;
Device identifiers;
Approximate location derived from an IP address;
Pages viewed and links selected;
Referring website or advertisement;
Time and duration of visits;
Shopping-cart activity;
Search and browsing activity;
Cookie and similar technology identifiers;
Checkout activity;
Website performance and error information; and
Information used to detect suspicious or fraudulent activity.
We may receive information from:
Shopify;
Payment processors;
Courier and logistics companies;
Fraud-prevention and security providers;
Email, SMS, and WhatsApp service providers;
Social-media and advertising platforms;
Analytics providers;
Customer-service applications;
Referral or promotional partners; and
Other services you choose to connect with or use when interacting with us.
Payments may be processed by Shopify, banks, mobile-wallet providers, payment gateways, or other approved payment-service providers.
Omnigriffin does not ordinarily receive or store complete debit-card or credit-card numbers. Payment providers may collect and process financial information under their own privacy policies and security procedures.
We may receive limited payment information, including:
Payment status;
Payment method;
Transaction reference;
Billing details;
Refund status; and
Fraud or verification results.
For Cash on Delivery orders, we may record the order amount, delivery status, payment-collection status, and courier confirmation.
We may use personal information to:
Provide and operate our website;
Display products and store preferences;
Create and maintain customer accounts;
Process, confirm, and fulfil orders;
Verify Cash on Delivery orders;
Process payments and refunds;
Arrange shipping, delivery, exchanges, and returns;
Provide tracking and order updates;
Communicate about orders or customer-service matters;
Respond to questions, complaints, or claims;
Verify damaged, missing, incorrect, or returned products;
Detect and prevent fraud, abuse, security threats, or unauthorized transactions;
Maintain business, accounting, tax, and transaction records;
Improve our products, website, service, and customer experience;
Conduct internal reporting, analytics, and performance measurement;
Personalize website content or product recommendations;
Send marketing communications where permitted;
Measure advertising effectiveness;
Operate competitions, promotions, or surveys;
Enforce our policies and contractual rights;
Resolve disputes;
Comply with legal or regulatory obligations; and
Protect the rights, safety, property, and security of customers, Omnigriffin, and other persons.
Our store is hosted on Shopify, which processes personal information to provide its platform, checkout, customer-account, security, analytics, and related services.
Information processed through Shopify may be stored or handled in countries other than Pakistan.
Shopify may also use information in accordance with its own privacy notices, particularly when it provides services directly to customers, such as Shop or Shopify customer accounts.
Customers should review Shopify’s applicable privacy information for further details about its independent processing practices.
We may share personal information only when reasonably necessary for the purposes described in this policy.
Recipients may include:
Shopify and approved applications used to operate the store, process orders, communicate with customers, analyze performance, prevent fraud, or provide store functionality.
Courier companies may receive the recipient’s name, telephone number, delivery address, order value, Cash on Delivery amount, and delivery instructions.
Banks, payment gateways, card processors, mobile-wallet providers, and refund-service providers may receive information required to process or verify payments and refunds.
Email, SMS, telephone, WhatsApp, and customer-support providers may process contact details and message content so we can communicate with customers.
Analytics, social-media, and advertising services may receive device, browsing, cookie, advertising, or purchase-event information, subject to our settings and the visitor’s available privacy choices.
Accountants, auditors, legal advisers, insurers, consultants, and other professional advisers may receive information when reasonably necessary.
We may disclose information where required by applicable law, a valid legal process, regulatory requirement, court order, or lawful government request.
If Omnigriffin is reorganized, incorporated, merged, sold, financed, or transfers part of its business, relevant information may be disclosed to advisers and transferred to the resulting business, subject to appropriate confidentiality and legal requirements.
Omnigriffin does not sell customer names, telephone numbers, addresses, or order details to unrelated third parties in exchange for money.
We may use advertising and analytics services that receive limited online identifiers or activity information. Where applicable privacy controls are available, customers may use the cookie settings, browser controls, or advertising-platform settings to limit such activity.
Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
Keep the website functioning;
Remember shopping-cart contents;
Maintain login sessions;
Remember preferences;
Secure accounts and checkout;
Detect fraud or unusual activity;
Understand website usage;
Measure website and advertising performance;
Improve navigation and functionality; and
Provide or measure relevant advertising.
Some cookies are necessary for the website and checkout to operate. Other cookies may relate to analytics, preferences, or advertising.
Visitors can control cookies through available cookie settings and browser controls. Blocking certain cookies may prevent parts of the website, account, cart, or checkout from working correctly.
We may use Shopify analytics and, where enabled, services such as Meta, Google, or other advertising and analytics platforms.
These services may collect information about visits, product views, cart activity, purchases, devices, and interactions with advertisements.
We use this information to:
Understand how customers find and use the store;
Improve website performance;
Measure promotions and advertising;
Prevent repetitive or irrelevant advertising; and
Develop more useful products and customer experiences.
The exact services used may change as our store develops. We will update this policy when a material change affects how customer information is processed.
With your consent or where otherwise permitted, we may send:
Product announcements;
Limited-release notifications;
Restock alerts;
Promotional offers;
Newsletter content;
Cart or checkout reminders;
Review requests; and
Other marketing messages.
Marketing may be sent through email, SMS, WhatsApp, or another communication channel selected by the customer.
You may unsubscribe from promotional email by using the unsubscribe link included in the message.
You may opt out of WhatsApp or SMS marketing by replying with an appropriate request, such as “STOP,” or by contacting us.
Opting out of marketing does not prevent us from sending necessary transactional communications about an existing order, payment, delivery, return, refund, security matter, or customer-service request.
Customers may have the option to create an account.
Account information may include:
Name and contact details;
Saved delivery addresses;
Order history;
Account preferences; and
Authentication and security information.
Customers are responsible for maintaining the confidentiality of their account access and should notify us if they believe their account has been accessed without authorization.
We may suspend or restrict an account where reasonably necessary to investigate fraud, abuse, security concerns, repeated refused deliveries, or a violation of our policies.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Completing orders and providing support;
Processing returns, exchanges, claims, and refunds;
Maintaining accounting, tax, and transaction records;
Resolving disputes;
Preventing fraud and abuse;
Enforcing agreements; and
Complying with applicable legal obligations.
Different categories of information may be retained for different periods.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to technical limitations and lawful record-retention requirements.
Shopify and some of our service providers may operate from or use systems located outside Pakistan.
As a result, personal information may be processed or stored in other countries whose privacy rules may differ from those of Pakistan.
Where reasonably available, we select established service providers and rely on their contractual, organizational, and technical safeguards.
By using an international e-commerce platform and related services, you acknowledge that this cross-border processing may occur.
We use reasonable administrative, technical, and organizational measures intended to protect personal information against:
Unauthorized access;
Accidental loss;
Misuse;
Alteration;
Disclosure; and
Destruction.
These measures may include controlled access, account security, established service providers, secure connections, internal access restrictions, and appropriate record-handling procedures.
No internet transmission, electronic storage system, or delivery method can be guaranteed to be completely secure. Customers should use strong account credentials and avoid sending unnecessary sensitive information through unsecured messages.
If we become aware of a security incident affecting personal information, we will investigate and take reasonable steps to contain and address the incident.
Where notification is legally required or reasonably necessary to protect affected individuals, we may contact customers using the information available to us.
Subject to applicable requirements and reasonable identity verification, you may ask us to:
Confirm whether we hold personal information about you;
Provide access to certain personal information;
Correct inaccurate or incomplete information;
Delete information that is no longer required;
Withdraw marketing consent;
Close a customer account;
Object to or restrict certain processing; or
Explain how information has been used or shared.
Some requests may be limited where retaining or using the information is reasonably necessary to:
Complete an order or refund;
Maintain transaction, tax, or accounting records;
Prevent fraud or abuse;
Establish or defend a legal claim;
Resolve a dispute; or
Meet a legal obligation.
We may request information to verify the identity and authority of the person submitting the request.
Customers should ensure that their account, contact, billing, and delivery information remains accurate.
You may update certain details through your customer account, where available, or contact us to request a correction.
Changes to an address after an order has been dispatched may not affect the shipment already in transit.
Our products are intended to be purchased by adults.
A person under 18 should place an order only with the involvement and permission of a parent or legal guardian.
We do not knowingly seek to collect personal information directly from young children. If a parent or guardian believes that a child has provided personal information without appropriate permission, they may contact us to request its review or deletion.
If you interact with Omnigriffin through Instagram, Facebook, WhatsApp, TikTok, Pinterest, or another third-party platform, that platform may independently collect and process information under its own privacy policy.
Information visible through a public comment, review, post, or message may be accessible to the platform and, depending on the settings, other users.
Customers should avoid publishing order numbers, addresses, telephone numbers, payment information, or other sensitive details in public comments.
If you submit a product review, photograph, testimonial, or other content, we may display it with the name or identifier you provide, subject to any consent or permission required.
Do not include personal information in public review content unless you want that information to be visible.
We may remove reviews or content containing sensitive information, unlawful material, abuse, spam, or information unrelated to the product or service.
Our website may contain links to other websites or services.
Omnigriffin does not control the privacy, security, content, or practices of independent third parties. Visiting an external website is subject to that party’s terms and privacy policy.
Shopify, payment providers, or fraud-prevention services may use automated tools to assess transactions, devices, delivery information, account activity, or order patterns for fraud and security risks.
An order may be held, verified, restricted, or cancelled when suspicious activity is identified.
Where appropriate, a customer may contact us to provide additional verification or request a manual review.
We may retain order, payment, communication, shipping, refund, and customer-service records for legitimate operational purposes, including accounting, taxation, inventory management, dispute resolution, fraud prevention, and business analysis.
These records may remain after an account is closed where continued retention is reasonably necessary.
We may update this Privacy Policy when:
Our products or services change;
We install or remove store applications;
We adopt new payment, courier, analytics, or marketing services;
Our business structure changes; or
Legal or regulatory requirements change.
The updated version will be posted on our website with a revised effective date.
Material changes may also be communicated through the website, email, or another appropriate method.
For questions, concerns, account requests, or privacy-related requests, contact Omnigriffin through the contact information displayed on our website.
Please include:
Your full name;
The email address or telephone number associated with your order or account;
Your order number, where relevant;
The nature of your request; and
Any information reasonably needed to verify your identity.
We will review and respond within a reasonable period, taking into account the nature and complexity of the request.