Effective date: 18 September 2026
Omnigriffin currently delivers within Pakistan. We work with established courier partners to deliver orders safely and as quickly as reasonably possible.
Orders are typically delivered within 4–7 business days after order confirmation. Delivery times may vary for remote areas, public holidays, or unexpected courier delays.
Working days do not include Sundays, public holidays, courier holidays, or days on which delivery operations are suspended due to circumstances beyond our control.
Orders placed during product launches, sales, promotional campaigns, or periods of unusually high demand may require additional processing time.
For Cash on Delivery orders, Omnigriffin may contact the customer by telephone, WhatsApp, SMS, or email to verify the order before dispatch. An order may be placed on hold or cancelled if we are unable to verify it.
Orders are typically delivered within 4–7 business days after order confirmation. Delivery times may vary for remote areas, public holidays, or unexpected courier delays.
Delivery to remote areas, smaller cities, villages, restricted locations, or areas outside a courier’s regular service network may take longer.
All delivery periods are estimates, not guaranteed delivery dates.
Shipping charges are calculated and displayed at checkout. Charges may vary according to:
Delivery location;
Courier availability;
Parcel weight or size;
Cash on Delivery requirements; and
Any active free-shipping offer or promotion.
If a destination requires an additional remote-area or special handling charge, we will contact the customer before dispatch.
Free standard shipping is automatically applied to eligible Pakistan orders of PKR 3,000 or more.
Although we make every reasonable effort to dispatch orders on time, delays may occur due to circumstances outside Omnigriffin’s control, including but not limited to:
Floods, earthquakes, heavy rain, storms, landslides, extreme weather, or other natural disasters;
Road closures, damaged infrastructure, blocked routes, or transport disruption;
Public demonstrations, strikes, civil disturbance, security restrictions, or curfews;
Government orders, emergency measures, lockdowns, or regional access restrictions;
Fuel shortages, flight or transport cancellations, or courier network disruption;
Public holidays, peak shopping periods, or unusually high parcel volumes;
Incorrect or incomplete customer information; or
Any other event that reasonably prevents normal processing or delivery.
During such circumstances, deliveries may be delayed, redirected, temporarily suspended, or rescheduled.
A delay caused by circumstances beyond our reasonable control does not automatically mean that an order is lost or eligible for immediate cancellation or refund. We will, however, assist the customer and coordinate with the courier until the parcel is delivered, returned, or officially declared lost.
Where conditions make dispatch unsafe or courier services unavailable, Omnigriffin may temporarily hold an order until delivery operations resume.
Where tracking is available, the tracking number or delivery details will be shared after dispatch by email, SMS, WhatsApp, or another available communication method.
Tracking information may take up to 24–48 hours to update after dispatch.
Customers are encouraged to monitor their tracking and keep their telephone number available so the courier can contact them.
Customers are responsible for providing a complete and accurate:
Recipient name;
Delivery address;
City and area;
Mobile number; and
Any necessary landmark or delivery instruction.
Please contact us as soon as possible if any information needs to be corrected. We can only guarantee an address change if the parcel has not yet been dispatched.
Once an order has been handed to the courier, an address or city change may not be possible and may result in additional charges or delays.
Omnigriffin is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information supplied by the customer.
The courier may make one or more delivery attempts according to its own operating procedures.
The customer or an authorized person should be available to receive the parcel and, for Cash on Delivery orders, pay the full amount due.
If delivery fails because the customer is unavailable, cannot be contacted, refuses the parcel, provides an incorrect address, or does not arrange redelivery with the courier, the parcel may be returned to Omnigriffin.
Redelivery may require payment of the original shipping cost, return shipping cost, and a new delivery charge.
Customers who repeatedly refuse confirmed Cash on Delivery orders or provide unreachable information may be required to use prepaid payment for future orders.
Customers should inspect the parcel’s external condition before accepting it.
If a parcel appears visibly opened, severely damaged, resealed, or tampered with, the customer should:
Take photographs or a short video of the parcel;
Inform the courier representative, where possible;
Avoid discarding the parcel or packaging; and
Contact Omnigriffin immediately.
Payment to a Cash on Delivery courier does not necessarily permit opening or trying the product before payment unless the courier expressly provides an open-parcel service.
Any damaged, incorrect, or incomplete order should be reported to Omnigriffin within 48 hours of delivery.
Please retain the product, shipping label, invoice, and original packaging. We may request photographs or an unboxing video to help verify the issue and raise a claim with the courier.
After reviewing the evidence, we may arrange a replacement, collection, exchange, store credit, or refund, depending on the circumstances and product availability.
Normal fabric variations, minor colour differences caused by screen settings, and characteristics disclosed in the product description are not considered shipping damage.
A parcel is not considered lost merely because its tracking has stopped updating or delivery is delayed.
If a shipment appears significantly delayed, Omnigriffin will raise an investigation with the courier. Courier investigations may take approximately 7–15 working days, depending on the destination and circumstances.
If a prepaid parcel is officially confirmed as lost, Omnigriffin will offer either:
A replacement, subject to availability; or
A refund of the amount paid for the affected product and its standard shipping charge.
For a Cash on Delivery order that is lost before delivery, no refund is due because payment has not been collected. Subject to availability, we may arrange a replacement order.
If tracking shows that a parcel has been delivered but the customer has not received it, the customer should contact Omnigriffin within 48 hours.
The customer should also check with household members, reception staff, neighbours, building security, or any person authorized to receive deliveries at the address.
We will request delivery confirmation from the courier and assist with an investigation. Resolution will depend on the courier’s findings and the available delivery evidence.
If a prepaid order is returned because of an incorrect address, repeated failed delivery attempts, refusal, or the customer being unavailable, the customer may choose:
Redelivery after paying the applicable return and new shipping charges; or
A refund of the product amount after deducting shipping, return, handling, and any non-refundable payment charges.
This deduction will not apply where the return resulted from an error by Omnigriffin or the courier.
Cash on Delivery availability may depend on the destination, order value, customer verification, courier coverage, or previous order history.
Omnigriffin reserves the right to request partial or full advance payment for:
Limited-edition or made-to-order products;
High-value orders;
Orders to locations with limited courier coverage;
Repeatedly refused or undelivered orders; or
Orders that cannot be adequately verified.
This Shipping Policy covers order processing, dispatch, transportation, and delivery.
Product returns, exchanges, cancellations, and change-of-mind requests are governed by Omnigriffin’s separate Return, Exchange and Cancellation Policy.
Omnigriffin may update this Shipping Policy when courier procedures, operating conditions, delivery coverage, or business requirements change.
The policy displayed on our website at the time an order is placed will normally apply to that order.
For assistance with an order, please contact Omnigriffin through the contact information displayed on our website.
Please include your name, order number, registered telephone number, and a brief description of the issue so we can assist you efficiently.